RMM/EPM Product Matrix

Feature Matrix - Core Updated: Oct 2025 / Feature Data is updated daily.

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	Acronis	Atera	Barracuda	ConnectWise		Kaseya			Level	N-able		SuperOps	Syncro
	RMM (Management)	Atera	Barracuda RMM	Automate	RMM	VSA X	DattoRMM	PulsewayX	Level	N-central	N-Sight	SuperOps	Syncro

	—	—	—	—	—	—	—	—	3/4/2025	10/1/2025	10/1/2025	3/20/2025	—
Company
Parent Parent Company	EQT	Atera	Barracuda Networks	Thoma Bravo	Thoma Bravo	Insight Partners	Insight Partners	Insight Partners	Level	N-able	N-able	SuperOps	Syncro
Employee Size Size of the company or division	Large	Small	Large	Large	Large	Large	Large	Medium	Small	Large	Large	101-250	Small
Founded Year the company was founded	Not Filled Out	2010	2003	1982	1982	2000	2007	2011	2019	2000	2000	2020	2017
Headquarters Location of company headquarters	Singapore/Switzerland/Bulgaria/US	Tel Aviv, Israel	Campbell, CA	Tampa, FL	Tampa, FL	Miami, FL	Norwalk, CT	Dublin, Ireland	Asheville, NC	Burlington, MA	Burlington, MA	Chennai, Tamil Nadu, India	Philadelphia, PA
Public/Private Whether the company is publicly traded or privately held	Private (PE)	Private	Private	Private (PE)	Private (PE)	Private (PE)	Private (PE)	Private (PE)	Private	Public	Public	Private	Private
Acquisition Details about any acquisitions	2024 by EQT	None	Acquired by Thoma Bravo in 2018	Acquired by Thoma Bravo in 2019	Acquired by Thoma Bravo in 2019	Acquired by Insight Partners in 2019	Acquired by Kaseya in 2022	Kaseya Owns Majority Share of MMSOFT	None	Acquired by SolarWinds in 2013, spun off in 2021	Acquired by SolarWinds in 2013, spun off in 2021	None	None
Architecture
Cloud Cloud-based deployment option	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
On Premises On-premises deployment option	✓	✗	✗	✓	✗	✓	✗	✗	✗	✓	✗	✗	✗
On Premises Database Access Direct access to the database in on-premises deployments	✗	✗	✗	✓	✗	✓	✗	✗	✗	✓	✗	✗	✗
Hybrid Supports both cloud and on-premises deployment options	✗	✗	✗	✓	✗	✓	✗	✗	✗	✓	✗	✗	✗
Multi-Tenant Support Ability to manage multiple clients/organizations within a single instance	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✗	✓
White Label Ability to rebrand the solution with your own branding	✓	Limited	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Core Features
Patch Management Ability to deploy and manage patches for operating systems and applications	✓ Windows, 3PP	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Remote Access Ability to remotely access and control devices	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Monitoring Ability to monitor device health and performance	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Run Scripts Ability to run scripts on endpoints	✓ powershell / bash	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Mobile App Dedicated mobile application for on-the-go access	✓	✓	✓	✓	✓	✓	✓	✓	✗	✓	✓	✓	✓
API Access Provides API for custom integrations	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Self-Service Portal Portal for end-users to request support or access resources	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Reporting Built-in reporting capabilities	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Automation Ability to automate routine tasks and workflows	✓	Limited	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Asset Management Tracking and management of hardware and software assets	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Network Topology Visual mapping of network infrastructure	✓	Limited	Limited	✓	Limited	✓	Limited	Limited	✗	✓	Limited	✓	Limited
Documentation Built-in documentation capabilities	✓	✓	Limited	Limited	Limited	Limited	Limited	Limited	Limited	Limited	Limited	✓	✓
Knowledge Base Repository of troubleshooting and support information	✓	✓	Limited	Limited	Limited	Limited	Limited	Limited	✗	Limited	Limited	✓	✓
Scripting/Engine
PowerShell Support Support for PowerShell scripting	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Bash/Shell Support Support for Bash/Shell scripting	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Python Support Support for Python scripting	✗	✗	✗	Limited	✗	✗	✗	✗	✓	✗	✗	✗	✗
Script Library Pre-built script library available	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Script Scheduling Ability to schedule scripts to run at specific times	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Custom Scripts Ability to create and run custom scripts	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Script Templates Pre-built templates for common scripting tasks	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Monitoring
Server Monitoring Monitoring capabilities for servers	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Workstation Monitoring Monitoring capabilities for workstations	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Network Monitoring Monitoring capabilities for network devices	✓	✓	✓	✓	✓	✓	✓	✓	✗	✓	✓	✓	✓
Custom Monitors Ability to create custom monitoring checks	✓	Limited	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	Limited
SNMP Monitoring Support for SNMP monitoring	✓	✓	✓	✓	✓	✓	✓	✓	Limited	✓	✓	✓	✓
Alert Management Management and configuration of monitoring alerts	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Threshold-Based Monitoring Monitoring based on defined thresholds	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Event Log Monitoring Monitoring of system and application event logs	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Service Monitoring Monitoring of Windows/Linux services	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Process Monitoring Monitoring of system processes	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Performance Monitoring Monitoring of system performance metrics	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
User Application Experience
Application Performance Monitoring Monitoring of application performance metrics	✓	Limited	Limited	Limited	✗	Limited	Limited	Limited	Limited	✓	✗	Limited	Limited
User Experience Monitoring Monitoring of end-user experience metrics	✓	Limited	Limited	Limited	✗	Limited	Limited	Limited	Limited	✓	✗	Limited	Limited
Synthetic Transaction Monitoring Simulated user interactions to test application performance	✗	✗	✗	✗	✗	✗	✗	✗	✗	✓	✗	✗	✗
Browser Performance Monitoring Monitoring of web browser performance	✗	✗	✗	✗	✗	✗	✗	✗	✗	✗	✗	✗	✗
Session Recording Recording of user sessions for troubleshooting	✗	✗	✗	Limited	✗	Limited	✗	✗	✗	Limited	✗	✗	✗
Application Control Control over which applications can run	✓	Limited	Limited	✓	Limited	✓	Limited	Limited	Limited	✓	Limited	✓	Limited
Patching
Windows Patching Automated patching for Windows systems	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Third-Party Patching Patching for third-party applications	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Patch Approval Workflow Workflow for approving patches before deployment	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Patch Scheduling Ability to schedule when patches are applied	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Non-Windows OS Patching Patching for non-Windows operating systems (macOS, Linux)	✓	Limited	Limited	Limited	Limited	Limited	Limited	✓	✓	✓	Limited	✓	Limited
Patch Reporting Reporting on patch status and compliance	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Patch Testing Ability to test patches before deployment	✓	Limited	Limited	Limited	Limited	Limited	Limited	✓	✓	✓	Limited	✓	Limited
Patch Rollback Ability to roll back problematic patches	✓	Limited	Limited	Limited	Limited	Limited	Limited	✓	Limited	✓	Limited	✓	Limited
Security
Antivirus Built-in or integrated antivirus capabilities	✓	✓	✓	Limited	✓	Limited	✓	✓	✗	✓	✓	✓	✓
Backup Built-in or integrated backup capabilities	✓	✓	✓	Limited	Limited	Limited	✓	✓	✗	✓	✓	✓	✓
Vulnerability Scanning Scanning for security vulnerabilities	✓	✓	✓	✓	✓	✓	✓	✓	Limited	✓	✓	✓	Limited
Disk Encryption Management Management of disk encryption solutions	✓	Limited	Limited	Limited	Limited	✓	✓	Limited	✓	✓	Limited	✓	Limited
MFA Support Multi-factor authentication support	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Ransomware Detection Detection of ransomware activity	✓	Limited	Limited	Limited	✓	Limited	✓	Limited	✗	✓	✓	✓	Limited
Endpoint Protection Comprehensive endpoint security features	✓	Limited	✓	Limited	✓	Limited	✓	✓	✗	✓	✓	✓	Limited
Firewall Management Management of firewall settings	✓	Limited	✓	✓	✓	✓	✓	Limited	✗	✓	✓	✓	Limited
Security Policies Enforcement of security policies	✓	Limited	✓	✓	✓	✓	✓	✓	Limited	✓	✓	✓	Limited
Compliance Reporting Reporting on security compliance	✓	Limited	Limited	Limited	✓	Limited	✓	Limited	Limited	✓	Limited	✓	Limited
SIEM Integration Integration with Security Information and Event Management systems	✓	✗	Limited	Limited	Limited	Limited	Limited	✗	✗	Limited	Limited	✗	✗
PSA Integration
Built-In PSA Single system with PSA functionality	✓ Acronis PSA (formerly Advanced Automation)	✓	✗	✗	✗	✗	✗	✓	✗	✗	✗	✓	✓
ConnectWise Manage Integration Integration with ConnectWise Manage PSA	✓	✗	✓	✓	✓	✓	✓	✓	✓	✓	✓	✗	✗
Datto Autotask Integration Integration with Datto Autotask PSA	✓	✗	✓	✓	✓	✓	✓	✓	✓	✓	✓	✗	✗
HaloPSA Integration Integration with HaloPSA	✓	✗	✓	✓	✓	✓	✓	✗	✓	✓	✓	✓	✗
Kaseya BMS Integration Integration with Kaseya BMS	✗	✗	Limited	✓	✓	✓	✓	✗	✗	✗	✗	✗	✗
Syncro Integration Integration with Syncro PSA	✗	✗	Limited	Limited	Limited	Limited	Limited	✗	✗	Limited	Limited	✗	✓
Tigerpaw Integration Integration with Tigerpaw PSA	✗	✗	Limited	Limited	Limited	Limited	Limited	✗	✗	Limited	Limited	✗	✗
Atera Integration Integration with Atera PSA	✗	✓	✗	✗	✗	✗	✗	✗	✗	✗	✗	✗	✗
ServiceNow Integration Integration with ServiceNow	✗	✗	Limited	Limited	Limited	Limited	Limited	✗	✗	✓	Limited	✗	✗
Backup & Disaster Recovery
File Backup Backup of individual files and folders	✓	✓	✓	Limited	✓	Limited	✓	✓	✗	✓	✓	✓	✓
Image Backup Full system image backup capabilities	✓	✓	✓	Limited	✓	Limited	✓	✓	✗	✓	✓	✓	✓
Cloud Backup Backup to cloud storage	✓	✓	✓	Limited	✓	Limited	✓	✓	✗	✓	✓	✓	✓
Local Backup Backup to local storage	✓	✓	✓	✓	✓	✓	✓	✓	✗	✓	✓	✓	✓
Backup Scheduling Scheduling of backup jobs	✓	✓	✓	✓	✓	✓	✓	✓	✗	✓	✓	✓	✓
Backup Monitoring Monitoring of backup job status	✓	✓	✓	✓	✓	✓	✓	✓	✗	✓	✓	✓	✓
Backup Reporting Reporting on backup status and compliance	✓	✓	✓	✓	✓	✓	✓	✓	✗	✓	✓	✓	✓
Disaster Recovery Comprehensive disaster recovery capabilities	✓	Limited	Limited	Limited	Limited	Limited	✓	Limited	✗	Limited	Limited	✓	Limited
Backup Testing Testing of backup integrity and recoverability	✓	Limited	Limited	Limited	Limited	Limited	✓	Limited	✗	Limited	Limited	✓	Limited
Mobile Device Management
Mobile Device Management Management of mobile devices	✓	Limited	Limited	Limited	✓	✓	✓	✓	✗	✓	✓	✗	Limited
BYOD Support Support for Bring Your Own Device policies	✓	Limited	Limited	Limited	✓	✓	✓	✓	✗	✓	✓	Limited	Limited
Mobile App Management Management of mobile applications	✓	Limited	Limited	Limited	✓	✓	✓	✓	✗	✓	✓	✗	Limited
Mobile Security Security features for mobile devices	✓	Limited	Limited	Limited	✓	✓	✓	✓	✗	✓	✓	✗	Limited
Mobile Monitoring Monitoring of mobile device health and performance	✓	Limited	Limited	Limited	✓	✓	✓	✓	✗	✓	✓	✗	Limited
Mobile Remote Control Remote control of mobile devices	✓	Limited	Limited	Limited	✓	✓	✓	✓	✗	✓	✓	✗	Limited
Mobile Wipe Ability to remotely wipe mobile devices	✓	Limited	Limited	Limited	✓	✓	✓	✓	✗	✓	✓	✗	Limited
Reporting & Analytics
Standard Reports Pre-built standard reports	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Custom Reports Ability to create custom reports	✓	Limited	✓	✓	✓	✓	✓	✓	Limited	✓	✓	✓	Limited
Scheduled Reports Scheduling of report generation and delivery	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Executive Reports High-level reports for executive review	✓	Limited	Limited	Limited	✓	Limited	✓	Limited	Limited	✓	Limited	✓	Limited
Client Reports Reports designed for client consumption	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Dashboard Customizable dashboard for key metrics	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Business Intelligence Advanced analytics and business intelligence features	✓	Limited	Limited	Limited	Limited	Limited	Limited	Limited	Limited	Limited	Limited	✓	Limited
Report Export Export of reports to various formats	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Pricing & Licensing
Per Device Pricing Pricing based on number of devices	✓ $1.09	✗	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✗
Per User Pricing Pricing based on number of users	✗	✗	✗	✗	✗	✗	✗	✗	✗	✗	✗	✗	✗
Per Technician Pricing Pricing based on number of technicians	✓ 50$ / tech	✓	✗	✗	✗	✗	✗	✗	✗	✗	✗	✓	✓
Tiered Pricing Pricing tiers based on features or usage	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✗	✓
All-Inclusive Pricing Single price including all features	✗	✓	✗	✗	✗	✗	✗	✗	✓	✗	✗	✓	✓
Free Trial Availability of free trial	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Money-Back Guarantee Availability of money-back guarantee	✗	✓	✗	✗	✗	✗	✗	✓	✓	✗	✗	✗	✓
Contract Required Whether a contract is required	✗	✗	✓	✓	✓	✓	✓	✗	✗	✓	✓	✗	✗
Minimum Commitment Minimum commitment period or device count	✗	✗	✓	✗	✓	✗	✗	✗	✗	✗	✓	✗	✗